Returns & Exchanges

We want you to be fully satisfied with your Penfield purchase, which is why we offer a 30-day return window for all unworn items in their original condition. Please ensure all tags remain attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging and include the packing slip provided in your initial shipment.

• 3.
  Attach Shipping Label

  Download and print the prepaid return shipping label from the portal and securely affix it to the outside of your package.

• 4.
  Drop Off and Track

  Hand over your package to the designated carrier and keep your tracking number handy until your refund is processed.